Shipping & Delivery
While we will do all we can to ensure that your order is shipped and delivered to you on time, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Shipping & Delivery estimates
All orders are shipped on business days only. We do not ship on Saturdays, Sundays and public holidays.
| Country | Estimated Shipping & Delivery Time Frame |
|---|---|
| Singapore | 2-5 business days |
| International | Please email sales@luenwah.com.sg or Call +65 65339144 between 8.30am to 4.30pm Singapore time for more information. |
Shipping Fees
Shipping fees are based on the destination, size and weight of your item(s). You will be notified of the shipping costs before you complete your purchase.
Shipping Process
We will start working on processing your order once it is placed. You can log in to your account to track the status of your order.
- Pending The order has been processed; however the payment has yet to be confirmed.
- Processing The payment has been received, we are processing the order.
- Shipped The item has been shipped.
Change of Destination
Delivery address cannot be change once order has been placed. Please ensure the delivery address is correct at the time of placing your order.
Not Available on the scheduled delivery date
If you are not at home on the scheduled delivery date, our appointed courier service will contact you to arrange for an alternate delivery date and time
Wrong Item Shipped/ Missing Item
If you received a product that is not what you have ordered, or missing something from your order, please email us at sales@luenwah.com.sg within 3 business days from the day you received the product for further assistance.